We provide an extensive work and design portfolio for clients to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services.

Web Design & Web Development
Payments for custom web design and web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by SGM Design Group as outlined in our contracts and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Domain Renewals, Transfers & Website Hosting Transfers
We charge a nominal fee of $150 to transfer domains to other domain registers. This costing includes domain transfer of files. Domain and hosting renewals require a 30 days cancellation notice prior to the renewal date. For some domain name extensions e.g .ca, primarily country code (ccTLD) extensions, there is no grace period. Once the domain name expires, you must pay a redemption fee plus renewal to keep the domain name. A cancellation fee for all clients of $150 (for all Canadian clients) or €100 (for clients of the Republic of Ireland) is charged for cancelling any services prior or after a hosting or domain is cancelled. Failure to pay the renewal fee before the expiry date will result in the domain being suspended. Additional charges/fees of up to $85.00 may apply to renew a domain name that has expired. Such fees are applied by country specific domain registration bodies.

Print & Graphic Design
Design costs paid to SGM Design Group are non-refundable. Design & print costs paid to SGM Design Group are refundable only if printing error is determined to be our fault. We are not liable for damages incurred due to printing and graphic errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer. Design reviews are completed design works and are at all times signed off by the client before payment is received.

Chargebacks
If we receive a chargeback or payment dispute (i.e. Interac Payment, Email Transfer Payment, PayPal Dispute or direct deposit) from a credit card company or bank, your service and/or project will be suspended without notice. A $100 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.